Women-Only
Patient Services Seminar
December 16-18, 2024, Orlando Florida
Seminar Overview
OBJECTIVE(S): Participants will learn how patient services fits into the value chain of the commercial ecosystem and more fluently speak to the impact of patient services. Topics include: comprehensive patient service menus options; design and delivery considerations; working with field teams; market dynamics and crossfunctional partnerships skills.
OUTCOME(S): Elevate your understanding of the full patient experience and Rx Journey, your ability to partner internally, and facilitate better pull-through while dismantling existing silos within your organization.
of Innovation
OBJECTIVE(S): Examine the latest innovations and technologies transforming patient services and market access, including digital health solutions, data analytics, and personalized service delivery strategies.
OUTCOME(S): You will gain insights into cutting-edge tools and approaches, fostering a culture of innovation and continuous improvement among your teams.
Navigate Market
Considerations and Policies
OBJECTIVE(S): A deep dive into current and upcoming policy changes affecting the pharmaceutical industry, with a focus on regulatory, reimbursement, and healthcare policy landscapes.
OUTCOME(S): You will be exposed to the latest thinking around and enhance your skills to effectively navigate and respond to market and policy shifts, ensuring compliance with regulatory requirements.
OUTCOME(S): Elevate your understanding of the full patient experience and Rx Journey, your ability to partner internally, and facilitate better pull-through while dismantling existing silos within your organization.
OUTCOME(S): You will gain insights into cutting-edge tools and approaches, fostering a culture of innovation and continuous improvement among your teams.
OUTCOME(S): You will be exposed to the latest thinking around and enhance your skills to effectively navigate and respond to market and policy shifts, ensuring compliance with regulatory requirements.
Operational Skills
OBJECTIVE(S): Enhance your operational competencies for success in pharma patient services and market access such as strategic planning, stakeholder engagement, and project management.
OUTCOME(S): Develop essential operational skills through hands-on practice in cutting edge resources that you can manipulate, in person, with direct support from Stratis to customize for your organization. Included in the Seminar are staffing, budget & forecast models (excel), tactical and strategic planning tools (excel & PPT), and knowledge capture playbooks (PPT).
Growth and Network Building
OBJECTIVE(S): Create a small, supportive environment that encourages networking, mentorship, and professional development among women at different career stages within the pharmaceutical industry.
OUTCOME(S): You will build a robust professional network, receive tailored development support specific to individual personality traits, have opportunities to build on key communication skills, and establish relationships that promote long-term career growth and leadership development. Alums of the program will be invited to engage with the Seminar and participants in the future.
Seminar Logistics: Where, What & When
- The seminar entails three phases with the in-person gathering in Orlando at the heart of it.
- There are activities and touchpoints included in this seminar that will happen BEFORE and AFTER the in person gathering that are integral to the outcomes outlined above.
- The Seminar will take place at the Disney Boardwalk Inn Conference Center at 2100 Epcot Resorts Blvd Kissimmee, FL 34747. A room block has been reserved at the Boardwalk Inn for Seminar attendees, the link to book a room is below registration.
Before the In-Person Event
In order to make the most of our time together in Orlando, a member of the Stratis Interactive team will contact you upon registration to schedule:
- 30 minute discovery call to align on your personal seminar goals and break-out selections
- Digital Personal Leadership Inventory (results will be used throughout the seminar!)
At the Seminar in Orlando
Day 1 | December 16 | Welcome to Stratis Interactive!
From the moment you arrive, you’ll be fully engaged in activities to learn from and leverage the experience of the Stratis team and your peers.
- Please be settled and ready to begin by 4:00 pm EST
- Welcome & Orientation 4:00 – 5:00 pm EST
- Dinner & Evening Social Event to follow
Day 2 | December 17 | Setting the Foundation
- Breakfast, Lunch & Dinner
- Big & small group sessions & breakouts
- Breaks, Book Club & 1:1s
- Evening Social Event
Day 3 | December 18 | Leveraging Our Strengths
- Breakfast & 1:1s
- Small group sessions & breakouts
- Departures any time after 1:00 pm EST
- Optional Time with Stratis Group – coaching & 1:1s (1-4pm EST)
After the Gathering
- Post-event 1:1 virtual meeting with a Certified Executive Coach
- Solutioning session with the Stratis Insights team
- Ongoing networking events with your seminar cohort and future seminar attendees
- Discounted rate and leadership opportunities at future Stratis Interactive Seminars!
Pricing
Price: $3,750
Are you a vendor? A limited number of seats are available at our vendor rate.
• Please submit your information above and we will contact you with availability and pricing.
Registration
Hotel & Lodging
Stratis Group has reserved a room block at Disney’s BoardWalk Inn, Orlando Florida. Book your reservation by calling
the Disney Group Reservations Phone Team at (407) 939-4686 or by visiting the booking website below by November 15, 2024.
Agenda
December 16
| Start | End | Topic | ||
|---|---|---|---|---|
| 12:00 pm | – | 4:00 pm | Arrivals | |
| 4:00 pm | – | 4:15 pm | Seminar Check-In | |
| 4:15 pm | – | 5:00 pm | Seminar Opening & Orientation | |
| 5:00 pm | – | 7:00 pm | Welcome Dinner & Networking | |
| 7:00 pm | – | 9:00 pm | Evening Social Activity (optional) |
December 17
| Start | End | Topic | ||
|---|---|---|---|---|
| 7:30 am | – | 8:30 am | Breakfast & Networking | |
| 8:30 am | – | 9:15 am |
PATIENT SUPPORT SERVICES: UNDERSTANDING & ESTABLISHING VALUE |
The Story of Patient Services: Fundamental, Not Forgotten The evolution of patient services and where it fits into the value chain of the pharmaceutical industry. |
| 9:15 am | – | 9:30 am | Transition to Breakout Sessions | |
| 9:30 am | – | 11:00 am
|
Customer & Rx Journey 1.0: A Primer on Services & Experience |
The customer experience from the lens of the patient & HCP / Office with an Rx Journey & operational overlay. Customer & Rx Journey 2.0: The Lesser-Known Operational Realities Services overview with main focus on watch-outs & operational variations through special cases: policy changes, launches, transitions & optimizations. | |
| 11:00 am | – | 11:15 am | Break & Transition to Main Stage | |
| 11:15 am | – | 11:45 am |
Formalizing Within the Value Chain: More Than Just Free Drugs! Establishing a seat at the table for Patient Services by leveraging archetype models for clarity, early buy-in / re-branding, and on-going organizational conditioning. |
|
| 11:45 am | – | 12:15 pm | Lunch | |
| 12:15 pm | – | 1:00 pm |
Keynote Speaker: Insights to Influence Catherine Kimball-Eayrs, MD |
|
| 1:00 pm | – | 1:30 pm | Break & Stratis Book Club | |
| 1:30 pm | – | 2:30 pm |
UNDERSTANDING YOUR OWN VALUE & DRIVING YOUR PERSONAL BRAND |
Starting from Within: Knowing Yourself is a Battle Half-won Deep dive on personal attributes, leadership skills, and how to drive growth and connectivity while embracing your strengths profile. |
| 2:30 pm | – | 3:00 pm |
Gaining Momentum: Effective Teams & Strategic Collaborations A structured discussion around situational leadership, traditional team alignments, and opportunities to innovate with real-world feedback from a Spotlight Speaker. |
|
| 3:00 pm | – | 3:30 pm |
Tracking to the Future: Know Your What’s Next A roundtable discussion around career growth and advancement opportunities & assumptions with feedback from peers and industry partners |
|
| 3:30 pm | – | 3:45 pm | Break & Transition to Breakout Sessions | |
| 3:45 pm | – | 4:15 pm |
Skill Building Breakout Session I (Pick One)
|
|
| 4:15 pm | – | 4:45 pm |
Skill Building Breakout Session II (Pick One)
|
|
| 4:45 pm | – | 5:00 pm | Closing & Planning for Day 3 | |
| 5:00 pm | – | 6:30 pm | Extended Break | |
| 6:30 pm | – | 7:00 pm | Meet & Travel to Dinner | |
| 7:00 pm | – | 8:30 pm | Dinner | |
| 8:30 pm | – | 9:30 pm | Evening Social Activity (optional) |
December 18
| Start | End | Topic | ||
|---|---|---|---|---|
| 7:30 am | – | 8:30 am | Breakfast & Networking | |
| 8:30 am | – | 10:00 am | INNOVATE & SUCCEED |
Innovation & AI in PSS: Hype, Hip, and Happening What’s newly here, what’s coming, and where does AI fit into all of this? Mix of overview, roundtables, and a Spotlight Speaker. |
| 10:00 am | – | 10:15 am | Break & Calendar Touchpoints | |
| 10:15 am | – | 11:15 am |
Measuring Success: Make Meaningful Metrics Tell the Story Data & Analytics, KPIs & QBRs, how do we measure success? |
|
| 11:15 am | – | 12:00 pm |
Driving Success: Pulling Through Launch & Preparing Your Teams for Success Driving success in operations & execution, from playbooks to training plans to innovation roadmaps. |
|
| 12:00 pm | – | 12:30 pm |
Closing Today and Planning Tomorrow Where we’ve been and where we’re going, together |
|
| 12:30 pm | – | 4:30 pm |
Lunch Departures Optional Overtimes
|